Campbelltown Coles manager goes viral for supporting the elderly

Macarthur locals are going above and beyond to help out their fellow man as the coronavirus panic sets in but one resident has gone viral for her efforts.

Vony Fazzino is the manager at the Coles supermarket in Campbelltown Mall.

She was filmed during a recent community shopping hour handing out chairs, jackets and biscuits to elderly people waiting to pick up some toilet paper.

The small gesture was shared on social media garnering thousands of views and positive comments.

"I just noticed that a few of the elderly people waiting in line for toilet paper were shivering," Ms Fazzino said.

"We had freezer jackets out the back so I grabbed some for them just to make their wait a little easier."

Ms Fazzino said she never expected her small act of kindness to go viral.

"It was very unexpected because I didn't even know I was being filmed," the Currans Hill resident said.

"I assumed that people had their phones out to let their friends know that we had toilet paper.

"It was overwhelming - all my staff are talking about they've even hung the hashtag '#belikevon' in the back room.

"But really it's because of them that I had the time to do that for our customers.

"I couldn't do it without them - the Campbelltown team is incredible."

Coles instituted community shopping hour to help the elderly and carers access essentials before other customers.

Ms Fazzino said the lines were huge to begin with but have since dropped off.

"We had lines through three aisles of the store just for toilet paper but now it's about 10 people lining up of a morning to get in," she said.

"Most people have been great, we've had some aggressive customers because it's such a stressful time, but the majority of our customers have been very understanding."

Ms Fazzino said the Coles Campbelltown team appreciated the kindness most customers had been showing them.

"I think most people understand that we are all in this together," she said.

"We all need to be patient and be safe - especially now.

"We need to be taking care of each other.

"We've been through fires, floods and now this, so we just need to come together in the same way to get through it together."

Coles will now dedicate two community hour shopping periods per week to emergency services and healthcare workers, who are essential to protecting the community during the COVID-19 pandemic.

The new community hours will start today (Thursday, March 26) with the first hour of trade on Tuesdays and Thursdays to be allocated for emergency services and healthcare workers.

Monday, Wednesday and Friday Coles community hours will continue to be dedicated to vulnerable and elderly customers who hold a government-issued Pensioner Concession Card, Commonwealth Seniors Health Card, Companion Card, Seniors Card, Disability Card and Health Care Card.