Teamwork is the key to the success of Flight Centre Macarthur Square, this year's Business of the Year winner at the Campbelltown Local Business Awards held on Wednesday, May 12 at Wests Leagues Club.
Senior consultant Jessica Saad said they were surprised and proud to win the award given the number of other "amazing" local businesses that were nominated.
"I feel that we won the award because we have a truly dedicated team that work very hard to ensure our customers have the best experience every time," Ms Saad said.
"We care about our customers and provide personal recommendations to best suit their needs. You can't get that from an online travel agent.
"Although we are part of the much bigger Flight Centre family, we are still a local business and strive to be a valued part of the Macarthur community."
Ms Saad said the continued success of their business was due in no small part to her fellow staff members.
"Our team work extremely hard each and every day," she said.
"Most days we are in the store well before opening and well after closing and sometimes after hours, and on our days off, to ensure that every trip we book is perfect.
"We also have wonderful team leaders who have created an amazing place to work and taught us everything we know. So a big thank you to Taryn, Jacqui, Ashley and Brendan for all their hard work and dedication."
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Ms Saad said she would recommend the business awards process to any locals thinking of taking part next year.
"They bring the community together to recognise the efforts of local businesses and people rally behind businesses during the voting," she said.
"You also get the chance to celebrate with each other after the winners are announced.
"It's a great fun nice and it was good to meet other businesses in the area and celebrate together."
And did she have any final words of advice for other local businesses in the Campbelltown region?
"Remember that without your customers your business would not exist. Give them the service they deserve and that will set you apart from the others."