Glenfield woman supports community problem-solving app

HELPING HAND: Glenfield's Mary Attard says the Snap Send Solve app is easy to use and identified issues within her community. Picture: Chris Lane
HELPING HAND: Glenfield's Mary Attard says the Snap Send Solve app is easy to use and identified issues within her community. Picture: Chris Lane

Glenfield resident Mary Attard is on a mission to help tidy up and improve her community.

Ms Attard regularly uses the Snap Send Solve app when she spots issues such as abandoned shopping trolleys or excessive rubbish on the street.

The app allows her to take a photo of an incident and file a quick description. The report is then passed on to local councils or authorities such as Sydney Water.

Ms Attard said she first heard about the app while watching a television program about 18 months ago.

She said Snap Send Solve sounded impressive and inspired her to get involved.

“I run regularly with my dog and would often see problems around the place,” she said.

“It was a way to help without really going out of my way to do it. I was impressed.”

Ms Attard said Snap Send Solve could be used for a range of issues, from instances of littering through to abandoned vehicles.

“One time, a car had run into a tree and it was left there for over a week,” she said.

“I reported the issue through the app and council removed the car within 24 hours.”

Ms Attard said the app helped her “feel like I’m doing something for my community”.

“I hate litter and seeing things look grubby,” she said.

“I think Australians have an idea of how their community should look and I can do my bit to help.

“People can stop for a second [when they see a problem] and then you’re off on your way again.”

Snap Send Solve CEO Danny Gorog founded the app about seven years ago.

Mr Gorog said the program had continued to grow in popularity, with more than 500 councils registering for the app.

“I came up with the idea after taking my son to the local playground and he couldn’t get on a swing due to it being faulty,” he said.

“The app platform lets anyone report issues and they can lodge that report in less than a minute.

“The app has had half a million downloads and we get about 25,000 [incident] reports a month.”

Mr Gorog said Snap Send Solve’s developers regularly updated the app to make it “more accurate and even faster”.

“Users really seem to love it and find that it helps solve problems,” he said.

Snap Send Solve is available to download for free from the App Store and Google Play.